Freshservice import

Paste your Freshservice address and API key. Requesters become contacts; departments, or each client workspace for Freshservice for MSPs, become companies; every ticket arrives in the Service Desk with its conversation and private notes (kept internal), each on its original date; assets go to the asset register with their type, tag, serial number, state and warranty. Agents are matched to your Gochi users by email address. Nothing is sent to your clients while it runs, closed tickets stay closed, and Gochi's SLA clock only starts for tickets still open when they arrive. Safe to run again: anything already imported is updated, never duplicated.