Tickets with SLA clocks, job cards and client reports — plus problems, changes, releases and a client help centre when you need them.
Tickets, SLAs and job cards for everyday support — and the full ITIL set when a client needs it: problems, changes, releases, approvals and a configuration database.
Actual product, demo data. Click to enlarge.
What's included
All of it, on every plan. Service Desk shares one login, one customer record and one bill with the rest of Gochi.
- Tickets from email and the client portal, with SLA clocks
- Job cards, parts and time billed straight to invoices
- Client help centre with knowledge base and service catalogue
- Approvals for requests, changes and releases
- Problem, change and release management with a CMDB
- Branded monthly client reports
Gochi AI in Service Desk
Fix Suggester
Reads the ticket and the device, then suggests likely fixes and scripts to run.
On the way
- Triage Agent — Reads and routes every ticket instantly based on urgency, topic and customer tier.
- Response Drafter — Generates a full draft response the moment an agent opens a ticket.
- Escalation Predictor — Flags tickets likely to escalate before they do.
- Knowledge Base Writer — Turns resolved tickets into knowledge base articles automatically.
Works with
Same data underneath, so nothing is typed in twice.
RMM & Uptime
Servers, switches, firewalls and VMware hosts, network traffic and logs — with ready-made fix scripts that run when an alert fires.
Inbox
Shared mailboxes where email becomes tickets, deals and tasks instead of dying in someone's inbox.
Assets
Every asset you or your clients own — laptops to vehicles — with warranties, maintenance, depreciation and audit trails.
CRM
Contacts, companies, deals and pipelines. Head offices with branches, ownership, full activity timelines.
Try Service Desk with your own work
Every module is included from day one. No card needed to start.