Deleting your data

The fastest route, and it takes effect immediately. Sign in to Gochi as an admin, then:

• Facebook Pages and Instagram accounts: go to Omni-Channel → Settings → Facebook & Instagram → Pages and accounts, find the Page or account and choose Disconnect. Disconnecting a Page also disconnects the Instagram account linked to it.
• WhatsApp numbers: go to Settings → Integrations → WhatsApp, find the number and choose Disconnect.
• Mailboxes and calendars: go to Omni-Channel → Settings → Your mailbox (or Shared mailboxes) and choose Disconnect.
• Any other connected service: go to Settings → Integrations, open it and choose Disconnect.

Disconnecting deletes the access tokens we hold for that account straight away, and we stop making any request to the platform on your behalf. For a Facebook Page, Gochi also stops receiving its messages.

You can also remove Gochi's access from the platform's own settings, for example Facebook Settings → Business integrations (or Apps and websites), or Google Account → Third-party apps. Doing it there revokes our access immediately too.

Removing Gochi from Facebook. When you remove Gochi in your Facebook settings and ask Facebook to delete your data, Facebook tells Gochi automatically. We then delete the access tokens for every Page and Instagram account you connected, and give Facebook a confirmation code and a page where you can check the request's status.

To have everything we hold from a connected account erased, email welcome@gochi.tech from the address on your Gochi account, with:

• the platform (for example Facebook, Instagram, WhatsApp, Microsoft 365 or Google);
• the account, Page or number you connected; and
• the email address of your Gochi account.

We confirm receipt within 5 working days and complete the deletion within 30 days. We will tell you when it is done. There is no charge.

• The access tokens for the connected account.
• The account identifier, display name and profile picture we stored to show you which account was linked.
• On request, the conversations received through that account (Messenger, Instagram or WhatsApp messages, and the photos and files sent with them).

Conversations a business received through Gochi belong to that business's records: when a Page or number is disconnected they stay with the business, which can delete them, until the business asks us to delete them or closes its account. If you messaged a business that uses Gochi and want your messages deleted, ask that business; we will help it respond.

Messages already on the platform itself (in Messenger, Instagram or WhatsApp) are not ours to remove; delete those in the platform.

We may keep the minimum needed to meet a legal obligation, or a record that a deletion request was made and actioned, which is itself required for accountability. Anything retained on that basis is not used for any other purpose.

To close your account entirely and have all associated personal information deleted, email welcome@gochi.tech. We will provide a copy of your data on request, then delete or de-identify it within 90 days, as described in our Privacy Policy.