Freshdesk import

Paste your Freshdesk address and API key. Companies and contacts come across into the CRM, and every ticket arrives in the Service Desk with its original request, the replies and the private notes (kept internal), each on its original date. Agents are matched to your Gochi users by email address; the old ticket number stays on each ticket. Nothing is sent to your clients while it runs, closed tickets stay closed, and Gochi's SLA clock only starts for tickets still open when they arrive. Safe to run again: anything already imported is updated, never duplicated.